Event/Group Contact

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Thank you for allowing one of Beck Company’s hotels to host your recent group or event. At Beck Company’s hotels - we are at your service and appreciate your feedback so that we will continue to improve our services and facilities as your host hotel. We are genuinely committed to providing excellent service, and we strive to do our utmost to ensure your comfort. We continually strive to improve the quality of the services we offer, and our accommodations. Our goal is to be your first choice each time you plan an event or make arrangements for group related business throughout Virginia.

Only you can tell us if we are meeting your needs and expectations, and we would appreciate your evaluation of our performance. Please take a few minutes to complete this form and we hope that you will choose to be our guest again in the future.

* These fields are necessary to complete the form.

1. Guest information

At which hotel did you host an event or reserve a group?

Was this your first event or group ever hosted by this hotel?

Yes

Dates of your event / group

(Your name, telephone and/or e-mail request below will only be used to respond to you. You will not receive promotion e-mails or solicitations by providing this information to us.)
Name:*		Organization / Group:
Phone:	- -	Email:*

Is this the first time your event or group was hosted by a Beck Company Hotel?

Yes

If you have utilized a Beck Company Hotel in the past for an event or group before this stay, which one?

2. Please rate us on the following:

Price / value of this hotel	Excellent	Very Good	Fair	Poor	Not applicable
Price / value of this hotel’s services	Excellent	Very Good	Fair	Poor	Not applicable
Was a capable and thorough coordinator available to assist with your event / group planning?	Excellent	Very Good	Fair	Poor	Not applicable
Was our planning of your banquet / conference / group handled in a prompt, efficient manner?	Excellent	Very Good	Fair	Poor	Not applicable
Were service personnel easily contacted, helpful and courteous?	Excellent	Very Good	Fair	Poor	Not applicable
Were you pleased with the selection of food items available to you?	Excellent	Very Good	Fair	Poor	Not applicable
Was food served quickly and efficiently?	Excellent	Very Good	Fair	Poor	Not applicable
Was the wait staff courteous and professional?	Excellent	Very Good	Fair	Poor	Not applicable
Were you met by the Banquet Captain or Food and Beverage Director upon arrival at your function?	Excellent	Very Good	Fair	Poor	Not applicable
Were food trays and beverages refilled promptly?	Excellent	Very Good	Fair	Poor	Not applicable
Was audio-visual equipment available and in good working order?	Excellent	Very Good	Fair	Poor	Not applicable
Overall were you pleased with the banquet / conference room?	Excellent	Very Good	Fair	Poor	Not applicable
Overall were you pleased with the guest room accommodations?	Excellent	Very Good	Fair	Poor	Not applicable
Cleanliness of our facility	Excellent	Very Good	Fair	Poor	Not applicable
Accuracy of your bill / account	Excellent	Very Good	Fair	Poor	Not applicable

3. Please tell us a little more

When planning your next event or group, how likely will you be to choose this hotel as your host?

Likely

Not Likely

Purpose of your planning or event at this hotel:

Conference	Block rooms for local Sporting Event	Training Event	Block rooms for a Wedding
Host a Banquet	Block rooms for other social event		Host a Seminar

Were there any members of our staff who who assisted your group whom you wish to recognize?

If you would like to provide and additional comments or feedback, please use the space below:

Tel: (757) 952-0116 Fax: (757) 952-1017 Email: contact@beckcompanyhotels.com